Frequently Asked Questions

We purchase diabetic test strips and supplies from leading name brands only — we do not buy private-label or store-brand products. Our accepted brands can change, so visit our Sell Supplies page for the most current list.

Dinged condition includes small creases or wrinkles on the box surface, minor dents or indentations in one or more corners, and small blemishes or scuffs. Damaged condition includes multiple large creases, crushed or smashed packaging, tears or rips in the packaging material, or large dents that compromise the structural integrity of the packaging.

We do not buy the following: opened, stained, ripped, expired, water damaged, or severely damaged supplies; Control Solution; any diabetic supplies with a CE designation or logo; any supplies not manufactured for sale in the United States; any supplies that don't match the photos on our website (questions? reach out to us); and True Track, Relion, Embrace, or Prodigy test strips.

Selling takes three simple steps. 1) Get a Quote — select your products and receive an instant quote based on the product type, expiration date, and condition. 2) Ship Your Items — choose a free prepaid shipping label or ship using your own postage; if you use your own shipping and your order qualifies, we'll reimburse up to $10 in shipping costs. 3) Get Paid — once your order is received and inspected, we'll process your payment using your selected payment method.

Yes — any item you can legally buy over the counter at a pharmacy can be legally resold, even if you originally received it by prescription. Per FDA regulations, we cannot accept test strip boxes labeled Medicare or Medicaid; however, products marked "DME Beneficiaries" may still be eligible.

Use sturdy boxes: choose boxes that can withstand weight and pressure — never shipping envelopes, thin boxes, or old/damaged boxes. Add cushioning: fill empty space with bubble wrap or packing peanuts to prevent movement during transit; the more packing material, the better. Wrap items individually: for extra protection, wrap each product separately in bubble wrap or foam.

Yes — we purchase damaged supplies at half price, though severely damaged supplies cannot be accepted. If supplies are stained, opened (the seal is cut, sliced, tampered with, or otherwise affected), soiled, or marked with ink, blood, food, or liquid, we're unable to purchase them; they'll be discarded or donated, and we cannot return them. Please note that slightly dinged or damaged supplies are valued lower than supplies in mint condition.

We recommend keeping the original labels on — removing them can damage the box. We'll remove and discard labels ourselves to keep your information confidential. Please avoid writing on your supplies with marker or pen, as marked or stained supplies cannot be accepted.

We process payment the next business day after we receive your package, and you'll get an email once it's complete. For example, a package delivered Thursday is paid by end of day Friday; a package delivered Friday is paid by end of day Monday.

We offer six payment methods. Cash App, Zelle, and Venmo: processed within minutes, with a notification once payment is sent. PayPal: processed within minutes, subject to PayPal's terms — PayPal may apply its own fees and holds, which we don't control. Check: mailed, and can take approximately 7–10 business days to arrive after your order is processed. ACH: funds typically arrive within 1–2 business days after payment is sent.

If you're in the Phoenix area, feel free to visit our office to sell your supplies in person. Create an instant quote before you come in so we can get you paid the same day.

Yes — if you use your own postage, we'll reimburse the cost up to $10. To get reimbursed, make sure the postage amount is visible on the box's USPS label, or send us a receipt. Without a visible postage amount or receipt, we're unable to process the reimbursement.

To qualify for a bonus, your order must total at least $100 in supplies, and you must enter the bonus code at checkout. Bonuses are limited to one per customer per month. If you have questions, reach out and we're happy to help.

We recommend using only a sturdy cardboard box with enough padding to prevent your supplies from shifting during transit. Never use shipping envelopes, thin boxes, or old/damaged boxes — these increase the risk of your supplies arriving damaged, which can reduce or eliminate your payment.

We strongly recommend printing your packing slip and including it inside the box — it helps us process your supplies and payment faster. You can download it from the confirmation email sent right after you submit your quote.

We don't currently offer pickup. If you're in the Phoenix area, you're welcome to visit our office to sell your supplies in person — create an instant quote beforehand so we can pay you the same day.