How Should I Ship My Boxes

To help you receive the highest value for your supplies, it's important that they arrive at our office in great condition. Here are some useful tips for packaging them properly:

1. Use a Sturdy Shipping Box: We recommend placing your diabetic test strips and/or supplies in a strong, sturdy shipping box. Do NOT use shipping envelopes, thin boxes, or old/damaged boxes, as these increase the chances of your supplies arriving to us severely damaged, resulting in a reduced or no payment.
2. Add Protective Padding: To prevent damage during transit, fill any empty space with padding materials like bubble wrap, air pockets, or packing peanuts. This will help keep your supplies secure and minimize movement within the box. For Dexcom and Freestyle supplies, we highly recommend bubble-wrapping (or foam-wrapping) them so they do not bump against your other supplies during transit.
3. Include a Packing Slip: Before sealing your box, please include your packing slip inside the package. If you don't have access to a printer, simply take a sheet of paper and neatly write down the following information: Order #, First and Last Name, Email, Phone Number, and Address. This will help us process your order smoothly.
4. Seal the Box Securely: Use strong tape to seal the box thoroughly, ensuring it remains intact throughout the shipping process. While we take great care in processing your order when it arrives, how the shipping courier handles your package during transit is beyond our control.

If you still have questions about how to best package your supplies, you can view our video presentation here: