Frequently Asked Questions

We purchase diabetic test strips and supplies from leading name brands only. We do not buy private label or chain store brands. Our list of accepted brands may vary, so for the most current information, please visit our Sell Supplies section to find a complete list of the supplies we currently accept.

• Accu Chek Aviva Plus
• Accu Chek Smartview
• Accu Chek Guide
• Bayer Contour
• Bayer Contour Next
• Dexcom Sensors
• Dexcom Transmitters
• Dexcom Receivers 
• Freestyle Libre
• Freestyle Lite
• Freestyle Insulinx
• One Touch Ultra
• One Touch Verio
• OneTouch Delica
• Quick Set Infusion Set
• Omnipod
• Omnipod Dash
• True Metrix
• Medtronic Guardian Sensor
• Lancets

Pricing is determined by the condition and expiration date of your items. To receive an instant quote and submit your boxes to us, please visit our get quote page

Dinged condition consists of the following:

• Small creases or wrinkles on the surface of the box.
• Minor dents or indentations in one or more corners.
• Small blemishes or scuffs 

Damaged condition consists of the following:

• Multiple large creases, crushed, smashed, tears, or rips in the packaging material.
• Large dents or substantial indentations that compromise the structural integrity of the packaging.
• Visible signs of wear, such as extensive scuffing or scratching.
• Any damage that alters the appearance or functionality of the packaging.

We do not buy the following items:

• Opened, Stained, Ripped, Expired, Water Damaged, or Severely Damaged Supplies
• Insulin
• G7 sample boxes
• Control Solution
• Any diabetic supplies with the CE designation/logo
• Any supplies NOT manufactured for sale in the United States
• Any supplies that don’t match the photos on our website (any questions, please reach out to us)
• True Track test strips
• Relion test strips
• Embrace test strips
• Prodigy test strips
• Tslim products

Please be advised: DO NOT send expired, opened, stained, marked (including ink or marker) or severely damaged supplies or any items that do not match your quote, as well as those not intended for the US market (such as those with foreign language labels or marked "not for sale in the US"). We will NOT purchase these items, and they will NOT be returned. Thank you for your understanding!

1. Get a Quote: Gather your test strip boxes and supplies. Create an instant quote. The value depends on the expiration date, manufacturer, and condition.
2. Choose Shipping: At checkout, you can select the option to receive a pre-paid shipping label sent via email or use your own postage. If you are using your own, we’ll reimburse you up to $10.
3. Label Handling: Don’t remove script labels; we have professionals who remove and discard them properly to ensure that your information remains confidential and inaccessible.
4. Prepare Your Shipment: Print your shipping label and packing slip. Pack your supplies in a sturdy box with packing materials, place the packing slip inside, and tape the shipping label to the outside of the box
5. Send Your Package:
• With Our Label: Drop it off at USPS.
• With Your Postage: Use UPS, FedEx, or USPS.
6. Track Your Shipment: Use our chatbot on the bottom right corner of our website for real-time updates.
7. Payment: Once we receive your package, the payment is processed the following business day. Please Note: We are closed on weekends and holidays, so packages that are attempted to be delivered on those days will be delivered the following business day.

Yes, any item available for purchase over the counter at a pharmacy can be legally sold, even if it was initially obtained by prescription. Unfortunately, per FDA regulations, we cannot accept test strip boxes labeled as Medicare or Medicaid. However, certain products marked with "DME Beneficiaries" may be eligible for acceptance.

1. Use Sturdy Boxes: Choose strong, sturdy boxes that withstand weight and pressure. Do NOT use shipping envelopes, thin boxes, or old/damaged boxes.
2. Cushioning Materials: Fill empty spaces in the box with bubble wrap or packing peanuts. This prevents movement during transit. The more packing material, the better!
3. Wrap Individually: To provide extra protection for supplies, wrap each product separately in bubble wrap or foam. 
4. Include Packing Slip: Print and place your packing slip inside the box.
5. Seal Properly: Use strong packing tape to seal the box securely. Do NOT wrap your package in duct tape.
6. Timing: Ship during weekdays to avoid delays over weekends or holidays.
7. Dropping Off Package: If you are using our prepaid shipping label, drop it off at USPS. If you are using your own postage, drop it off at your choice of courier service (USPS, UPS, or FedEx)

Yes. We purchase damaged supplies at half price. However, severely damaged supplies will NOT be purchased. If the supplies are stained, opened (the seal is cut, sliced, tampered with, or slightly affected), soiled, marked with ink, blood, food, or liquid, we will not purchase them. They will be discarded or donated. We will NOT return your supplies. Please note that supplies that are slightly dinged or damaged have a decrease in overall value.